Send us an email

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

We ship the same day and provide free tracking numbers for all orders. Your tracking number will not be from duragwave.com it will be from our shipping fulfillment center. Check your spam folder if you don’t receive it. Your tracking number is created during shipping not during your check out.

How long will delivery take?

2-8 days depending on your mailing zone location. We’ll email you a tracking number to monitor the exact shipping status. International orders can take longer due to customs.

What exactly happens after ordering?

After you place your order the system has to process your order and the fulfillment center has to package your order for shipping. If your order was placed after the post office closed then it will be processed the next day and shipped in 1-2 days. When the order is shipped you will receive your tracking number via email. (Check your spam its not coming from a duragwave.com email address)

Do you offer refunds?

Yes, we offer full refunds within 7 days of your initial order if your package hasn’t been opened. Buyer is responsible for the return shipping of the product.

Which payment methods are accepted in the Online Shop?

You can pay with any credit or debit card through PayPal, Stripe or Amazon

How secure is shopping in the Online Shop? Is my data protected?

Our website is Https:// SSL security protected as well as our payment method providers.

Do you have a store?

No we are a online e-commerce store only at this time.

3316 S Cobb Dr SE STE 230, Smyrna, GA 30080

Monday – Saturday, 8 a.m. – 5:00 p.m. EST

Phone (678)999-7625

Email [email protected]

 

We are online only